Privacy Policy | Chaiolic
Last Updated: November 2025
Welcome to Chaiolic (referred to as “we”, “our”, or “us”).
We value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit www.chaiolic.com, place an order, or contact us through WhatsApp, email, or social media.
By accessing our website or services, you agree to this Privacy Policy.
🧭 1. About Chaiolic
Chaiolic is a Kolkata-based Food & Beverage brand founded in 2020, offering:
- Corporate Tea & Coffee Subscriptions
- Office Food & Beverage Solutions
- Vending Machine Rentals
- Premium Tea, Chai, and Coffee Packs via Ecommerce
We operate from GP Block, Sector V, Salt Lake, Kolkata – 700091, and our contact email is trulychaiolic@gmail.com
📋 2. Information We Collect
We collect information that helps us serve you better. This may include:
🔹 Personal Information
When you fill out a contact form, request a free sample, place an order, or subscribe, we may collect:
- Name
- Email Address
- Phone / WhatsApp Number
- Company Name (for corporate clients)
- Delivery Address
- Payment Information (processed securely by third-party gateways)
🔹 Automatically Collected Information
When you browse our website, we may automatically collect:
Your IP address, browser type, and device type
Pages you visit and time spent on them
Cookies and tracking data for analytics and marketing purposes
We use tools such as Google Analytics, Meta Pixel (Facebook), and WhatsApp Business API for better customer experience and remarketing.
☕ 3. How We Use Your Information
We use your data to:
Process and deliver your orders and subscriptions
Schedule and confirm free sample requests
Send order updates, billing, and support messages
Respond to inquiries via WhatsApp, email, or contact forms
Improve our website, services, and user experience
Share promotional offers or updates (with your consent)
Maintain legal and accounting records
🛡️ 4. Data Protection & Security
Your privacy is our priority.
We use SSL encryption, secure hosting, and trusted third-party payment gateways (like Razorpay, Paytm, or Stripe) to protect your data.
We never sell, rent, or share your personal information with unauthorised third parties.
Access to your data is restricted only to authorised Chaiolic staff or service partners involved in fulfilling your order or subscription.
🔗 5. Sharing Your Information
We may share limited data with trusted third parties only when necessary:
Delivery partners for order fulfillment
Payment gateways for secure transactions
Email & WhatsApp marketing tools for communication (e.g., Mailchimp, Zoho, Meta Business Suite)
These service providers follow strict data protection standards and cannot use your information for their own purposes.
📦 6. Cookies & Tracking Technologies
Our website uses cookies to enhance user experience and analytics.
Cookies help us remember your preferences and show you relevant offers.
You can choose to disable cookies in your browser settings, but this may limit certain features of the website.
💬 7. Marketing Communication
By contacting us or placing an order, you may receive occasional updates about:
New tea, coffee, and snack products
Corporate meal plans
Discounts, offers, or events
You can unsubscribe anytime by replying “STOP” to WhatsApp messages or clicking the unsubscribe link in our emails.
📞 8. Your Rights
You have the right to:
Access or correct your personal data
Withdraw consent for marketing communication
Request deletion of your personal information
Ask how your data is being used
To exercise any of these rights, email us at trulychaiolic@gmail.com
📍 9. Data Retention
We retain your data only as long as necessary to:
Complete your orders or subscriptions
Comply with accounting and legal obligations
Improve user experience and service quality
After that, data is securely deleted or anonymized.
⚖️ 10. Links to Other Websites
Our website may contain links to third-party sites (like Zomato, Swiggy, Instagram or Linkedin).
Chaiolic is not responsible for the privacy practices of these external websites.
We encourage you to read their privacy policies separately.
🧾 11. Children’s Privacy
Chaiolic services are intended for users aged 18 years and above.
We do not knowingly collect information from minors.
If you believe your child has provided us personal information, contact us immediately at trulychaiolic@gmail.com
✉️ 12. Contact Us
For any questions or privacy-related concerns, reach us at:
📧 Email: trulychaiolic@gmail.com
📞 WhatsApp: 90511 85050
📍 Address: GP Block, Sector V, Salt Lake, Kolkata – 700091
We aim to respond within 24 hours to all privacy-related queries.
🕒 13. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our business or legal requirements.
Any updates will be posted on this page with the revised “Last Updated” date.
We encourage you to review this policy regularly to stay informed about how we protect your information.